UK Service Terms and Conditions
These service terms and conditions set out the basis on which services are provided to customers in the United Kingdom. By making a booking, placing an order, or confirming an appointment, the customer agrees to be bound by these terms. They are intended to create clarity about the booking process, payment arrangements, cancellations, liability, waste handling, and the law that applies to the agreement. They should be read carefully before any service is confirmed.
For the purposes of these terms and conditions for services, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or person requesting the service. Unless otherwise agreed in writing, these terms apply to all standard service bookings, whether made online, by phone, by email, or through another accepted booking method. Any special arrangement will only apply if expressly confirmed by us in writing.
We aim to provide a professional and transparent service agreement for all customers. However, these terms do not limit any rights that cannot legally be excluded under UK law. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Booking process. A booking is only considered accepted when we confirm it. Until confirmation is issued, any request remains subject to availability, operational suitability, and verification of the information provided. We may ask for details about the location, access conditions, the nature of the work, any special requirements, and the preferred date or time. Accurate information is essential because it enables us to assess the booking properly and deliver the service safely and efficiently.
You are responsible for ensuring that all details supplied at the time of booking are complete and correct. If the scope of the work changes after the booking has been confirmed, we may revise the price, timing, or service method accordingly. In some cases, a revised quote may be required before work can begin. Any booking made on behalf of another person or organisation is deemed to have been made with authority to accept these service terms.
We reserve the right to refuse or cancel a booking where we reasonably believe that the requested service cannot be delivered safely, lawfully, or within the agreed parameters. This includes situations where access is restricted, where the job description differs materially from the information originally provided, or where the customer has previously breached these terms.
Payments and pricing. Prices will be confirmed at the time of booking or in a written quotation, unless the service is charged by reference to time, materials, weight, volume, or another variable factor. Any quotation is based on the information available when the quotation is issued. If the service needs to be adjusted because of additional work, unexpected conditions, or inaccurate information supplied by the customer, the price may change. We will normally explain the reason for any change before carrying out further work, where it is reasonably possible to do so.
Unless stated otherwise, payment is due in full on completion of the service or at the time specified in the confirmation. We may require a deposit, part payment, or full advance payment for certain bookings, including larger, urgent, or customised services. All amounts are stated in pounds sterling and are exclusive of VAT unless expressly noted. If VAT applies, it will be added at the prevailing rate.
Late or failed payments may result in additional administrative charges, suspension of future bookings, or referral for recovery action, where permitted by law. You agree to pay any reasonable costs we incur in pursuing unpaid sums, including applicable interest and collection fees, to the extent allowed under UK legislation. We may also retain the right to suspend performance of ongoing services until outstanding amounts are settled.
Cancellations, amendments, and delays. If you wish to cancel or reschedule a booking, you must notify us as soon as possible. Cancellation charges may apply depending on the notice given, the nature of the service, and whether materials, labour, travel, or preparatory work have already been committed. Where a booking is cancelled at short notice, we may retain any deposit paid and may charge a proportion of the agreed fee to reflect losses incurred.
If we need to amend or cancel a booking due to operational reasons, safety concerns, adverse conditions, or events beyond our reasonable control, we will use reasonable efforts to offer an alternative date or suitable replacement arrangement. We are not liable for any delay or failure caused by factors outside our control, including severe weather, accidents, supply disruption, access problems, power failures, or third-party interference.
Service performance and customer responsibilities. You must ensure that the site, property, or location is ready for the service at the agreed time, with reasonable access, necessary permissions, and any required consents in place. If our team cannot complete the work because access has not been provided, the property is unsafe, or key information was withheld, we may still charge a call-out fee, wasted attendance fee, or the full agreed amount where appropriate.
Customers must disclose any hazards or special conditions that may affect the service, including restricted entry, fragile surfaces, contamination, buried services, infestation, difficult parking, or other safety-related issues. You are also responsible for removing valuables, personal items, and any equipment that could be damaged during service delivery unless we have specifically agreed to handle or move them.
Liability and exclusions. We will exercise reasonable care and skill in providing the service. If we fail to do so, our responsibility may include re-performance of the affected part of the service, a partial refund, or another appropriate remedy, depending on the circumstances. Nothing in these UK service terms and conditions affects liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded.
Subject to the above, we are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of anticipated savings. Our total liability for any claim arising from or in connection with the service will be limited to the amount paid or payable for the relevant service, except where a different limit is required by law. This limit applies whether the claim is based in contract, negligence, breach of statutory duty, or otherwise.
Waste regulations and disposal. Where our services involve the collection, removal, handling, or disposal of waste, the customer agrees to provide accurate descriptions of the materials involved and to disclose anything that may be hazardous, restricted, contaminated, or subject to special handling. We will only deal with waste that we are legally permitted and appropriately equipped to handle. If a load contains items that were not declared in advance, or if the waste is misdescribed, we may refuse collection, adjust the price, or require separate disposal arrangements.
You must not present for collection any waste that is prohibited by law or that requires specialist treatment unless such handling has been agreed in advance and is lawful. The customer remains responsible for the accuracy of the description of waste and for ensuring that any required segregation, packaging, and presentation standards are met. We may ask for supporting details where needed to comply with applicable waste regulations and duty-of-care obligations.
Environmental compliance. We will manage waste in accordance with relevant UK environmental and duty-of-care requirements, including any documentation reasonably necessary to record transfer or disposal. Where applicable, ownership and responsibility for the waste may pass at the point permitted by law and by our operational process. Customers agree to cooperate with any lawful request for information required to complete records or verify that waste has been handled correctly. Any illegal or unsafe waste may be rejected immediately, and the customer may remain liable for associated costs.
Suspension, termination, and variations. We may suspend or terminate a service booking if you breach these terms, provide false information, fail to make payment, or create a safety or legal risk. We may also vary the service process where necessary to comply with law, improve safety, or respond to site conditions. Any variation that materially affects price or timing will normally be explained before it takes effect, unless urgent action is required to protect health, safety, or property.
These terms may be updated from time to time. The version in force at the time of booking will generally apply to that booking unless a newer version has been expressly accepted by both parties. Any failure by us to enforce a provision does not mean that the provision has been waived. No person other than the parties to the booking has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless otherwise stated in writing.
Entire agreement. These service terms and conditions, together with any quotation, order confirmation, or written variation, form the entire agreement between the parties in relation to the service. Any statement made before the booking that is not included in the final written agreement will not be treated as a contractual term unless required by law. You acknowledge that you have relied on your own judgment when entering into the agreement and that you have had the opportunity to review these terms before confirming the booking.
Governing law and jurisdiction. These terms and any dispute or claim arising from them, or from the service provided under them, shall be governed by and interpreted in accordance with the laws of England and Wales, unless another part of the UK lawfully applies based on the relevant transaction. The courts of England and Wales shall have exclusive jurisdiction, except where the parties are legally required to submit to another competent court within the United Kingdom.
By proceeding with a booking, you confirm that you have read, understood, and accepted these UK service terms. You further confirm that you are authorised to agree to the terms on behalf of yourself or the organisation for which the service is being arranged. If you do not agree to these terms, you should not proceed with the booking or allow the service to begin.
Final provision. These terms are designed to support a fair, lawful, and consistent service arrangement. They cover the key areas expected in a professional service agreement and help ensure that both sides understand their obligations before the service starts. Where the service involves time-sensitive or regulated work, additional conditions may be provided to reflect the specific nature of the task, provided those conditions are consistent with applicable law.
