Terms And Conditions
Camden Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Camden Carpet Cleaners provides cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for any cleaning services.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation requesting the services of Camden Carpet Cleaners.
Company means Camden Carpet Cleaners, the provider of the cleaning services.
Services means any carpet, upholstery, rug, hard floor, mattress or related cleaning services provided by the Company, along with any additional services agreed in writing.
Premises means the property or location where the Services are to be carried out.
Technician means any employee, worker, contractor or representative of the Company who carries out the Services.
Agreement means the contract between the Customer and the Company for the supply of Services in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, mattress cleaning, and related treatments. The exact scope of Services for each booking will be confirmed in the booking confirmation, quotation or invoice.
The Company reserves the right to refuse to provide Services if the Premises are unsafe, unsanitary or otherwise unsuitable for the Technician to work in, or if the requested Services are beyond the reasonable capabilities or equipment of the Company.
The Company does not guarantee the removal of all stains, marks or odours. The success of the cleaning process depends on the type of stain, the length of time it has been present, prior cleaning attempts and the material being treated.
3. Service Area
The Company primarily serves customers in Camden and surrounding London areas. Acceptance of any booking is subject to confirmation that the Premises fall within the Companys operational coverage at the time of the booking. The Company may, at its discretion, accept or decline bookings outside its usual service area or apply additional travel charges.
4. Booking Process
Bookings may be requested by the Customer through the Companys online forms or other communication channels made available by the Company from time to time. All bookings are subject to availability and confirmation by the Company.
When requesting a booking, the Customer must provide accurate and complete information, including but not limited to contact details, the address of the Premises, type and approximate size of areas or items to be cleaned, parking information and any particular requirements or access restrictions.
A booking is only confirmed when the Company has issued a written confirmation, which may be in the form of a booking confirmation, email or other written communication. Any indication of price or availability before confirmation is an estimate only and does not form a binding contract.
The Company may request photographs or additional information about the areas or items to be cleaned in order to provide a more accurate quotation and prepare appropriate equipment and products.
5. Quotations and Pricing
Quotations are based on the information provided by the Customer and the standard pricing applicable at the time. The Company reserves the right to amend the quotation if the information provided is inaccurate or incomplete, or if on arrival the Technician determines that the scope of work differs significantly from that described by the Customer.
Unless otherwise specified, prices include the labour, cleaning products and equipment required to carry out the Services. Additional charges may apply for parking, congestion zones, tolls, additional treatments, heavily soiled items, access difficulties or extended time on site.
All prices are given in pounds sterling and, where applicable, inclusive of value added tax or other sales taxes that the Company is required to charge.
6. Payments
Payment terms will be specified in the booking confirmation or invoice. Unless agreed otherwise, payment is due on completion of the Services at the Premises or in advance of the appointment.
The Company accepts payment by methods indicated when the booking is made, which may include card payment, bank transfer or other recognised methods. Cash may be accepted at the discretion of the Company, subject to any applicable limits or conditions.
For commercial Customers or regular contracts, invoices are normally payable within the period stated on the invoice. The Company reserves the right to charge interest and late payment charges on overdue invoices in line with applicable legislation and to suspend or cancel further Services until all outstanding amounts are paid in full.
Where a deposit is required to secure a booking, the amount and due date will be communicated to the Customer. If the deposit is not received within the specified time, the Company may release the booking slot and cancel the provisional booking.
7. Access and Parking
The Customer is responsible for providing the Technician with safe and reasonable access to the Premises and to all areas and items to be cleaned. This includes ensuring that someone is present to grant access at the agreed time, or that keys or access codes are arranged in advance with the explicit consent of the Customer.
The Customer must provide or arrange suitable parking close to the Premises for the Companys vehicle for the duration of the appointment. Any parking fees, permits or penalties incurred as a result of the appointment may be charged to the Customer where the Customer has not provided free and lawful parking.
8. Customer Obligations
The Customer agrees to:
Ensure that the Premises are reasonably clear of obstacles and personal items in the areas to be cleaned.
Inform the Company in advance of any fragile items, pre existing damage, loose fittings, or particular risks related to the Premises or items to be cleaned.
Secure all valuables and remove small or delicate items from surfaces and floors where work will be carried out.
Provide electricity and water at the Premises where required to perform the Services.
Ensure that children and pets are kept away from the work area and from any equipment, cables or cleaning solutions used by the Technician.
9. Cancellations and Rescheduling
The Customer may cancel or request to reschedule a booking by providing notice to the Company. The following conditions apply unless otherwise agreed in writing:
If the Customer cancels or reschedules more than 48 hours before the scheduled appointment time, any deposit paid may be refunded or applied to a new appointment, at the Customers choice.
If the Customer cancels or reschedules within 24 to 48 hours of the appointment, the Company may charge a cancellation fee of up to 50 percent of the quoted service price.
If the Customer cancels, reschedules, or fails to provide access within 24 hours of the appointment time, or if the Technician is unable to gain access to the Premises at the agreed time, the Company may charge up to 100 percent of the quoted service price.
The Company reserves the right to cancel or reschedule an appointment due to circumstances beyond its control, including but not limited to equipment failure, staff illness, traffic disruption, severe weather or safety concerns. In such cases, the Company will offer the Customer an alternative appointment time and will not be liable for any consequential losses.
10. Service Quality and Complaints
The Company aims to provide services with reasonable care and skill. If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services.
The Customer must provide clear details and, where possible, photographs of the area or item of concern. The Company may offer a re visit to inspect and, where appropriate, to attempt to rectify the issue. Any such re visit will be arranged at a mutually convenient time.
If the Customer fails to give the Company the opportunity to investigate and resolve a complaint within a reasonable period, the Company may decline to provide any further remedy.
11. Liability and Limitations
Nothing in these Terms and Conditions limits or excludes the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law.
Subject to the above, the Company will not be liable for any indirect, consequential or special loss or damage, loss of profit, loss of business, loss of opportunity or loss of goodwill arising out of or in connection with the Services or these Terms and Conditions.
The Companys total aggregate liability to the Customer for any loss or damage arising out of or in connection with the Agreement, whether in contract, tort including negligence, breach of statutory duty or otherwise, will not exceed the total amount paid or payable by the Customer for the specific Services giving rise to the claim.
The Customer acknowledges that certain types of carpet, rug, upholstery or other materials are susceptible to shrinkage, colour loss, texture change or other reactions when cleaned. The Company will take reasonable care in selecting appropriate cleaning methods and products but will not be liable for inherent defects, wear and tear, previous damage, poor installation or deterioration that becomes apparent during or after the cleaning process.
The Company is not responsible for any pre existing damage, including but not limited to stains, burns, discolouration, loose threads, fraying, or weakened fabrics or fibres. The Customer is advised to point out any known issues before the work commences.
12. Waste Handling and Environmental Regulations
The Company aims to operate in a manner that is compliant with relevant environmental and waste management regulations. Cleaning solutions and waste water generated during the provision of the Services will be handled and disposed of in accordance with applicable laws and industry practice.
The Company is not a household waste collection provider and does not remove large quantities of solid waste, old carpets, furniture or bulky items from the Premises as part of standard Services. Any agreement to remove such items must be explicitly confirmed and may incur additional charges.
The Customer must not request, and the Technician must not perform, any disposal of waste in a manner that breaches local or national regulations, including pouring contaminants into inappropriate drainage or leaving waste in unauthorised areas.
13. Insurance
The Company maintains public liability insurance and other relevant insurances suitable for its operations. Details of cover may be provided to the Customer on reasonable request. Insurance cover is subject to the terms, conditions and exclusions of the respective insurance policies.
14. Force Majeure
The Company will not be liable for any delay in performing, or failure to perform, any of its obligations under the Agreement if such delay or failure is due to events, circumstances or causes beyond its reasonable control. These may include, but are not limited to, acts of God, extreme weather, fire, flood, pandemics, strikes, lockouts, transport disruptions, and actions of local or national authorities.
15. Privacy and Data Protection
The Company will collect and process personal data from the Customer for the purposes of managing bookings, providing Services, processing payments and communicating with the Customer. Personal data will be handled in accordance with applicable data protection laws and any privacy notices issued by the Company.
16. Amendments to Terms and Conditions
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the booking will apply to that Agreement. If significant changes are made, the Company may notify regular or contract Customers of the updated terms.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any Agreement arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services, including any non contractual disputes or claims.
18. Severability
If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or other competent authority, that provision or part provision will be deemed deleted, but this will not affect the validity and enforceability of the remaining provisions.
19. Entire Agreement
These Terms and Conditions, together with any quotation, booking confirmation or invoice issued by the Company, constitute the entire Agreement between the Customer and the Company in relation to the Services and supersede any prior understandings, agreements or representations, whether written or oral.
20. Contact and Communication
All communications relating to bookings, changes, cancellations, complaints or other matters under these Terms and Conditions should be made through the contact channels specified by the Company from time to time. The Customer is responsible for ensuring that the Company has up to date contact details for the purposes of notifications regarding the Services.
