Privacy Policy
Camden Carpet Cleaners Privacy Policy
This Privacy Policy explains how Camden Carpet Cleaners collects, uses, stores, and protects personal data when you use our services. It applies to all customers and service users of Camden Carpet Cleaners within our service area in Camden and the surrounding locality. We are committed to processing your personal data in compliance with the UK General Data Protection Regulation GDPR and all applicable data protection laws.
Who We Are
Camden Carpet Cleaners provides carpet, upholstery, and related cleaning services to residential and commercial customers. For the purposes of data protection law, Camden Carpet Cleaners is the data controller in respect of the personal data we collect and process about our customers and prospective customers.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us. The categories of data we may collect include:
Identification and contact details such as your full name, postal address, service address, and any other address details you share with us, as well as general contact details such as your preferred method of contact.
Service details such as information about the property or premises where cleaning is to be performed, room types, surface types, access instructions, and any special notes relevant to completing the service safely and effectively.
Booking and transaction details such as appointment dates and times, records of services requested or provided, pricing, invoices, payment status, and method of payment. We do not store full payment card details; where card payments are processed, this is handled securely by third party payment processors.
Communication records such as enquiries, complaints, feedback, and any correspondence you have with us by telephone, in writing, or through other communication channels, including notes made by our staff relating to your requests.
Technical and usage information where relevant, such as basic technical information that may be logged when you visit our website, for example general device and browser information, date and time of access, and pages visited. We do not aim to identify you personally from such technical data, but in some circumstances it may be considered personal data under data protection laws.
How We Collect Your Data
We collect data about you in a number of ways, including:
When you contact us to request a quote, make a booking, or ask a question.
When you use our cleaning services and we attend your home or business premises.
When you provide feedback, leave a review directly with us, or communicate with us about a service.
When you browse or use our website and basic technical data is generated by your device.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under GDPR. The main lawful bases we rely upon are:
Contract: We process your personal data to enter into and perform our contract with you. This includes taking steps at your request before entering into a contract, such as providing quotes, and fulfilling our contractual obligations, such as scheduling and carrying out cleaning services and issuing invoices.
Legal obligation: We process certain data to comply with legal obligations, such as record keeping for tax and accounting purposes or responding to lawful requests from authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include improving our services, managing our relationship with you, addressing customer queries, and ensuring the security of our business operations.
Consent: In some situations we may rely on your consent, for example where we choose to send certain types of marketing communications by specific channels. Where we rely on consent, you may withdraw your consent at any time, and we will stop processing based on that consent.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our cleaning services, including arranging appointments, visiting your premises, and completing the work you have requested.
To respond to enquiries, provide quotes, and communicate with you before, during, and after the provision of services.
To manage our business relationship with you, including customer service, handling complaints, and maintaining records of your service history.
To issue invoices, process payments through our payment processors, and maintain accurate financial and accounting records.
To improve our services, internal processes, and customer experience, such as by reviewing feedback and analysing service usage patterns in a non intrusive manner.
To comply with legal and regulatory requirements, including tax and financial regulations and any obligations to respond to lawful requests from public authorities.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. These include:
Service providers acting as data processors who assist us in delivering our services. This may include information technology providers, website hosting providers, and payment processing companies. These processors are only permitted to process personal data on our instructions and are required to keep it secure.
Professional advisers such as accountants or legal advisers to the extent necessary to obtain professional advice or meet our legal obligations.
Public authorities, regulators, or law enforcement agencies where we are legally required to do so or where disclosure is necessary to protect our rights or the safety of others.
Where we engage a data processor, we ensure that an appropriate data processing agreement is in place to provide safeguards in line with GDPR requirements.
International Transfers
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, or store data in such locations, we take appropriate steps to ensure that your personal data is afforded a level of protection that is essentially equivalent to that in the UK. This may include relying on adequacy regulations or implementing standard contractual clauses or other appropriate safeguards recognised under data protection law.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements. The specific retention period will depend on the nature of the data and our legal obligations, but in general:
Customer and booking records are retained for the duration of our relationship with you and for a period afterwards to enable us to respond to queries, handle potential disputes, and meet our legal obligations.
Financial and invoicing records are typically kept for a number of years in line with tax and accounting regulations.
Communication records and service notes may be kept for a reasonable period after the completion of services to help us manage our business relationship and quality of service.
When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.
Data Security
We take reasonable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and processors who have a need to know it for the purposes described in this Privacy Policy and requiring them to treat it confidentially.
Your Data Protection Rights
Under GDPR and applicable data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These rights include:
Right of access: You have the right to request confirmation as to whether we process your personal data and, if so, to receive a copy of the personal data we hold about you together with certain information about how we use it.
Right to rectification: You have the right to request that inaccurate personal data be corrected and that incomplete data be completed.
Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where the data is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data or consider an objection you have raised.
Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. We will assess your objection and stop processing unless we have compelling legitimate grounds to continue.
Right to data portability: In certain circumstances, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine readable format and to transmit it to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact Camden Carpet Cleaners using the contact details provided on our website or through the communication methods you have previously used with us. We may need to verify your identity before responding to certain requests to protect your personal data.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We would, however, welcome the opportunity to address your concerns directly in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updated version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
